FAQ

Shipping and Delivery

All our items are dispatched either the same or next day.

We provide Free Postage for orders over £50 in the UK

International postage options include Tracked and Signed Delivery but do not include the relevant Taxes

The Republic of Ireland falls within the region for international postage. 

All items are posted Royal Mail Standard First Class except for Titanium fasteners which are posted Royal Mail signed for.

RaceFasteners will not be held responsible for items lost in the Royal Mail Standard First Class postage system so If you require a lower value item to be sent signed for then please contact us before ordering.

Returns Policy

We are sorry if you feel the need to return any of our products and want to make it as easy as possible for our customers as your satisfaction is our No1 Priority.

We deal with every return individually so we can get to the root of any problems.

If you wish to return a product, please contact us as soon as possible, stating which item(s) you wish to return and the reason for returning.

We will reply to you within 24 hours to help solve any issues.

Any returns due to customer error, will incur a processing fee of 20% of the order value and all return postage is payable by the returning customer.

Payment

Payment can be made using paypal or a range of debit / credit cards through the Square portal at checkout.

Alternatively we can take debit / credit card payments over the phone, Or if need be we can invoice separately and payment can be made via bank transfer.

Paypal payments give the best protection to our customers, who know they will receive exactly what they have ordered.

Terms and Conditions

If a notice of cancellation is received by Racefasteners in accordance with clause and the Goods have already been dispatched by Racefasteners then the Consumer Buyer shall become liable to return the Goods to Racefasteners forthwith, to such address as directed by Racefasteners in their original packaging (and without having been installed or used and with all relevant seals and enclosures intact, save that the Consumer Buyer is entitled to handle the Goods to establish their nature, characteristics or functioning). 

Where goods purchased by the buyer are alleged to be defective, Racefasteners agrees to accept a return of such goods for inspection and report (without Racefasteners replacing the said goods prior to such inspection). The purchaser also accepts that it is reasonable to inform the seller of any interruption, defect or other failure prior to contacting independent third parties or incurring expense and, in addition, to allow the seller to remedy the defect, failure or interruption. Parts modified or adapted by the purchaser shall no longer be warranted by the manufacturer nor shall the Company be liable for any failures resulting subsequent to modification as a result of such modification.

Competition goods are supplied for specialist use and are subject to extreme heat and stress whilst in use. Life expectancy and durability are greatly reduced and purchasers should note that any claim for failure/wear, shall not be entertained by the Company. It is acknowledged by the buyer of such goods that the foregoing statement shall be a relevant and important issue in any claim brought against the Company and the Company shall, in turn, place importance upon this clause. In addition, parts connected to parts supplied by this company may be placed under stress where specialist/competition parts are used, and purchasers should take advice from experts prior to purchase. Manufacturers may also limit guarantees when components are installed for competition use.

Where goods are defective, incorrectly supplied, delayed or otherwise in breach of the implied terms of the buyers statutory rights, all losses which result from loss of competition points, awards, loss of entry fees or other similar losses, are excluded and shall not be reclaimable from the Company. In addition, the company shall accept no liability for death or personal injury unless caused directly by the Companies own negligence.